Shipping policy
SHIPPING TIME:
All orders are processed within 1-2 business days. This does not include weekends/holidays. Delivery time will normally take 1-5 days from the time you receive your tracking number. If you are curious on the status of your order please wait until you have a tracking number. If your tracking number does not have an update in 3 business days feel free to contact us via email divinelightgallery@gmail.com so we can look into it.
SHIPPING TIME ON ITEMS OUT OF STOCK:
If you order an item that is Out Of Stock, we will notify you as soon as we receive the items. You can also email us regarding an item if its not available before you purchase and we will give you an ETA on when we will receive the product. Once we receive it we will process them within 1-2 business days. This does not include weekends/holidays. Delivery time will normally take 1-5 days from the time you receive your tracking number. If you are curious on the status of your order please wait until you have a tracking number. If your tracking number does not have an update in 3 business days feel free to contact us via email divinelightgallery@gmail.com so we can look into it.
DAMAGED/LOST PACKAGES:
We are not responsible for any lost packages or damaged packages. If your order is damaged upon arrival please contact the shipment carrier to file a claim. Please save all packaging material and damaged goods before filing a claim.
SHIPPING INSURANCE.
We do not provide any additional insurance for any of our packages. Insurance is available upon request. Customer will have to cover insurance cost if needed.
